Once you make a purchase on ideamasale.com, you get free shipping on all orders above Rs. 300. You will be charged shipping and handling fees, if your order is below the above mentioned amount. These charges will be over the value of the product seen on our website ideamasale.com. You are informed about the shipping and handling charges while you place an order with us using our website. They will reflect on the shopping cart/payment page. After you have ordered, you will receive an order confirmation email on your registered email id. In case you call our customer care representative to buy our product(s), he will intimate you about the delivery fees.
We are fully committed to delivering your order with utmost accuracy, in good condition and on time.
Below mentioned are a few more points related to our shipping & delivery policy:
- Each order will be shipped only to a single destination address specified at the time of checking out. In case you wish shipping products to different addresses, you shall be required to place multiple orders;
- Idea Masale makes best efforts to ensure that each item in your order is shipped out by within 2-3 working days of the date of the order. Yet in some cases, it may take longer upto 5 or more working days, to ship the order as the product due to chances of a heavy demand;
- We ship out orders on all week days (Monday to Saturday), excluding Sundays and public holidays;
- In order to ensure that your order reaches you as fast as possible and in a good condition, we will only make shipments through reputed courier agencies;
- While we try to ship all items in your order together, this may not always be the case due to variations in product characteristics or their availability in stock;
- If you find that the product received at your end is not in good condition, or if the packaging is tampered with or damaged, kindly refuse to take delivery of the package and immediately drop an e-mail to firstname.lastname@example.org; mentioning your order reference number. We shall strive to do our best in order to ensure that the delivery is replaced at the earliest;
- Kindly note all items will be shipped to you along with an invoice. In case, inadvertently, the same is not received, you may write an e-mail to email@example.com; mentioning your order reference number.